Last updated May 18th, 2020
Q: Where is my order?
A: Once your order has shipped, you will receive an email from us with your tracking information. If you have not received this email, your item is still processing and will be shipped out shortly. If you placed your order more than 10 business days ago, and you still have not received an email from us, please reach out to us at email@example.com
Q: Which countries do you ship to?
A: Due to COVID-19 restrictions, we are currently able to ship to the United States, Canada, Mexico, and most countries in Europe. If for some reason we are unable to ship to your final address, you will be fully refunded.
Q: Do you charge shipping?
A: Wish Wholesale offers free shipping on all orders over $100 (some restrictions may apply).
Q: When will my order be shipped out (fulfilled)?
A: Once an order is received, we will fulfill it from the nearest warehouse(s) where inventory is available. Since your order might be coming from multiple warehouses, please allow up to 8 business days for all items to be fulfilled and shipped. Fulfillment time may vary based on location due to local or international logistics restrictions.
For large orders, please expect your order to arrive in more than one package. You will receive a confirmation email once the order is fulfilled.
Q: How long will it take for my order to arrive?
A: Most orders arrive within 4 weeks of fulfillment. However, in order to pass on the lowest possible prices to you, please allow up to 6 weeks for your order to arrive. If it hasn’t arrived by then, please contact us by starting a support ticket here. For more information on shipping times check our shipping guide
Q: Can I cancel my order?
A: You are allowed to cancel your order within 4 hours of completing your purchase. After that, we will not be able to cancel your order.
Q: What happens if my items don’t arrive/are damaged upon arrival?
A: For missing items, please check for an email from us stating that certain items have been refunded. Certain products may be out of stock at the time of fulfillment, and others cannot ship to certain locations. If you haven’t received a refund email, please email us at firstname.lastname@example.org so we can look into this issue further.
For damaged items, you have 7 calendar days from delivery to let us know which items have been damaged. A picture of the damaged items is required, and can be sent to email@example.com. Once we have the necessary information, we can resolve this issue for you.
Q: What is your return policy?
A: Check our return policy here.
Q: Is there a minimum order value or quantity?
A: There is no minimum order value. However, orders under $100 in product value will not qualify for free shipping.
Q: When can I create a request for a return/refund?
A: You can create a request for a refund for missing/damaged items. Missing items can request a refund after 8 weeks from order date. Damaged items must be report within 7 days of delivery.
Q: Why was my order partially refunded?
A: Orders can be refunded for multiple reasons. Here are the most common reasons:
- The refunded items were out of stock at the time of fulfillment
- The refunded items are not available to customers with your shipping location
- Your shipping address is non-deliverable
- Your shipping address is a PO Box (some items cannot ship to PO boxes)
Q: What is Wish Wholesale?
A: Wish Wholesale is a wholesale website providing online and physical store owners with easy access to a curated selection of Wish's top-rated items for re-selling purposes.
Q: Why should I buy from Wish Wholesale?
A: All Wish Wholesale items are proven best sellers with high demand and an average 4.5/5 rating on Wish.com. This combination of a user-friendly platform and unbeatable wholesale prices makes it the ideal one-stop shop for all businesses.
Q: What should I do if I want to place a bulk or B2B order?
A: If you already know which products you are interested in, please fill out the sheet on our Request A Quote tab with as much detail as possible. For any questions about B2B or bulk orders, please contact us at firstname.lastname@example.org.
Q: How do I pay for the order I placed?
A: You can pay online through our secure checkout portal with a credit card or PayPal account.
Q: How can I contact you if I have any questions?
A: We encourage you to first try and find the answer to your question in the FAQ’s, but if it’s not here, you can contact us by starting a support ticket here.
Q: When will you be replenishing inventory?
A: Inventory replenishment varies for each item, but your feedback helps us to understand which products you would like so that we can prioritize those. Fill out this form to let us know which items you’d like to see.
Q: What are the terms of service for the program?
A: Please read the terms of service before making a purchase on our website. By making a purchase on our site, you are accepting the terms of service for the program.
Q: Am I responsible for VAT (Value-added tax)?
A: Yes, after you purchase products from Wish Wholesale, you own the title of the goods. You can resell them anywhere and at any price. You are solely responsible for any VAT that occurs during your sales.
Setting Your Price:
Q: How should I price the items I purchase on Wish Wholesale when I resell them?
Each item on our website has an MSRP (Manufacturer Suggested Retail Price) below the list price. We recommend using that as a starting point when setting your store's pricing.
- Because you have a better feel for your customers, feel free to adjust the price up or down from there while maintaining a healthy margin.
Wish’s mission has always been to provide customers with the lowest price possible, and that has remained constant with Wholesale. Consumer needs are constantly evolving, and traditional sourcing methods like trade shows and coordinating with multiple vendors are time-consuming and unsafe.
Running a business is difficult enough, let us simplify that for you. We offer products in a multitude of categories, and pricing for each item is carefully set, ensuring you receive the best price we can offer.
For smaller orders (3 or fewer items), we recommend that customers place their order through the Wish app.
If you couldn't find your answer in this list, please submit a support ticket here and one of our customer success representatives will get back to you as soon as possible! Thank you for shopping with Wish Wholesale.